Shipping policy

Where Your Order Can Travel

We are happy to ship our car seat gap organizer to all 50 US states, including Alaska, Hawaii, and Puerto Rico. At this time, we do not offer international shipping, so please make sure your delivery address is within the United States before placing your order. No matter where you are in the country, we want you to feel confident that your package is on its way.

From Checkout to Dispatch

Once you place your order, our team gets to work right away. Orders are processed in 1-3 business days, which means Monday through Friday, excluding public holidays. This processing time is when we carefully prepare your organizer, pack it securely, and hand it over to the carrier. You will receive a confirmation email the moment your order ships, and that email will include your tracking number so you can follow every step of the journey.

Your Shipping Option

  • Standard Shipping - $15 flat rate
  • Delivery time - 7-14 business days after processing
  • Carriers - USPS, UPS, and FedEx, depending on your location and package size

Please note that delivery windows are estimates in business days and are not guaranteed. While we do our best to meet these timelines, occasional delays can happen due to weather, carrier volume, or other factors outside our control. If you have any concerns about your delivery, just reach out - we are here to help.

Tracking Your Package

As soon as your order leaves our facility, we send a tracking number to the email address you provided at checkout. You can use that number on the carrier's website to see where your organizer is and when it is expected to arrive. If you do not see the email, please check your spam folder first. Still nothing? Contact us and we will resend it right away.

If Something Goes Wrong

We understand that a lost or damaged package can be stressful, so we want to make this as simple as possible. If your package is lost in transit or arrives damaged, you must report it within 48 hours of the delivery date. This time frame allows us to work quickly with the carrier to resolve the issue. For any shipping question, including lost or damaged items, please email support@pulel.shop - we will respond promptly and do everything we can to make it right.

Double-Check Your Address

One important step we ask every customer to take is to verify their shipping address before completing the purchase. We are not responsible for orders sent to an incorrect address supplied by the customer. If you realize you made a typo or entered the wrong address, contact support immediately to try to correct it before dispatch. Once the package is handed to the carrier, we cannot change the destination. Acting fast gives us the best chance to help.